Medical cannabis patients in Naples have access to several dispensaries, each with its own return and exchange policies. Understanding these policies is crucial for patients to ensure satisfaction and address any issues with their purchases.

Return Policies Overview

1. Fluent: Fluent accepts returns of unopened products within 7 days of purchase. Opened products can be returned within 10 days if the patient is unsatisfied, offering either a replacement or store credit.
2. Sanctuary: Sanctuary allows exchanges for products returned within 7 days, provided they are in their original packaging with a receipt. Cash refunds are not offered.
3. Liberty Health Sciences: This dispensary only replaces products with manufacturer-related defects reported within 14 days. Returns for other reasons are not accepted.
4. GrowHealthy: GrowHealthy does not accept returns or exchanges, except for defective products. Customers must contact their Patient Care Team to address such issues.
5. Curaleaf: Curaleaf’s policy covers only defective products, which can be exchanged or credited if returned with original packaging and receipts.
6. Rise: Rise offers exchanges for products with manufacturing defects within 30 days of purchase, requiring original receipts and packaging.
7. VidaCann: VidaCann accepts returns of unopened products within 10 days. Opened vape cartridges can be returned within the same period if defective. Flower products are non-refundable.
8. MÜV: MÜV’s return policy primarily addresses defective products. While not explicitly stated, some customers have reported successful exchanges for products that did not work well for them.
9. Surterra Wellness: Surterra offers returns within 30 days of purchase, issuing store credit only. Returns after this period are considered on a case-by-case basis.
10. One Plant Cannabis: One Plant allows exchanges for cannabis products within 15 days and general merchandise within 30 days, provided items are in their original packaging.

Considerations for Patients

• Documentation: Always retain original receipts and packaging, as they are typically required for returns or exchanges.
• Timeframes: Be aware of the specific return windows, which vary between dispensaries.
• Product Condition: Some dispensaries accept returns of opened products, while others do not. Understanding each dispensary’s policy is essential.
• Defective Products: Most dispensaries have provisions for exchanging defective items. Promptly report any issues to facilitate the process.

To Wrap Up

Return and exchange policies among Naples dispensaries vary, with some offering more flexibility than others. Patients should familiarize themselves with each dispensary’s specific policies to ensure a satisfactory experience.